PowerPac Parts, Service & Warranty

PARTS REQUESTS

Please click on PowerPac Parts Request button on the GNH website under Track Equipment (or link below) and fill out all of the information about the part you require and what the issue is along with any information on the cause.  A customer service representative will get back to you.  This parts service is provided for GNH customers by the national PowerPac parts partner Hawkeye Equipment.

For all engine specific warranty parts and service, refer to your local Honda, Briggs or other engine manufacturers’ service center.

PowerPac Parts Requests Form: pmiequipment.com/parts-service

Your parts request will be handled by Hawkeye Equipment.  For local access to basic wear parts, like cables or throttle levers contact GNH directly to check on availability once you have spoken with your local seal engine shop.

Note: No customer information will be given or sold to any third party and all information will only be used in order to process and provide warranty and parts support to dealers and their customers.

MACHINE SERVICE

Take the machine to a small equipment service shop that you have a relationship with and the parts and technical support will be provided to them by Hawkeye Equipment.

Have the service center Contact Hawkeye Equipment Inc. at info@hawkeyeequipment.ca for parts & service inquiries. c/o Neil Palmer (Owner)

ENGINE SERVICE

(Parts and Service warranty on the Engine.  Typically 3 years; reference engine manufacturer for details.)

Briggs Canada Authorized Service Locator: www.briggsandstratton.ca/na/en_ca/dealer-locator.html

Be sure to select “Engines” on the product type and enter your location.

Honda Canada Authorized Service Locator: powerequipment.honda.ca/where-to-buy

Enter your postal code and contact service partner to check turn around time and book for service.

Be sure to select construction and industrial equipment and enter your zip code. Then contact service partner to check turn around times and book for service.

WARRANTY

All PowerPac products include a one-year parts only warranty for all business, contractor and municipal use. General wear parts and damage from physical abuse or poor maintenance are not covered. For more details on product warranty, reference the product owners manual. All engines are subject to the engine manufacturers warranty which is typically 3 years parts and service. Reference the engine manual or engine manufactures website for engine warranty period details and coverage.

WARRANTY REGISTRATION

If your machine is not registered for warranty yet you can do so at this link.

PowerPac Warranty Registration: pmiequipment.com/warranty-registration-form